Refund Policy

Thank you for shopping with SoftScrubz! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 14-day refund policy for eligible items. Please review the details below:

Refund Period

  • You have 14 days from the date of receipt to request a refund. After 14 days, unfortunately, we cannot offer a refund or exchange.

Eligibility for Refund

  • To be eligible for a refund, your item must be unused, in the same condition that you received it, and in the original packaging.
  • Some items may not be eligible for a refund, including but not limited to:
    • Products that have been opened or used.
    • Products that are not in their original condition or are damaged due to misuse.
    • Items marked as non-returnable.

How to Request a Refund

  1. Contact Us: Email us at Info@SoftScrubz.com or use our contact form [on the website] within 14 days of receiving your order.
  2. Provide Information: Include your order number, a brief explanation, and any supporting images if the item is damaged or defective.
  3. Return Instructions: Once your refund request is approved, we will provide instructions for returning the product.

Refund Process

  • After we receive your returned item, we will process your refund within 7-10 business days.
  • Refunds will be issued to the original payment method used at checkout.

Exceptions and Special Circumstances

  • While we generally adhere to the 14-day policy, we understand that there are exceptional situations that may require flexibility. If you have a special circumstance or issue with your order, please reach out to us. We will do our best to assist you.

Shipping Costs

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be your responsibility unless the item is damaged or defective.

Contact Us

If you have any questions about our refund policy or need assistance with your return, please contact us:

  • Email: Info@SoftScrubz.com
  • Address: Order 20, 2491DC The Hague

We appreciate your business and are here to help ensure you have a positive experience with SoftScrubz!